Workflow, Alerts & Escalation
For those practices who undertake high volume legal work such as personal injury
road traffic accident claims, Aquarium Casebook's workflow feature is an essential
tool in ensuring cases are managed in an efficient, effective and timely manner.
Cases that are not being progressed as required by the practice are automatically
flagged as requiring attention to the fee earner or their manager.
Many aspects of the workflow can be automated to help the user work more productively.
An innovative feature known as 'auto- adjudication' helps assess which path in the
workflow a case should take and can trigger actions such as e-mail communications
without any user intervention.
It is also possible when creating a workflow step to define what information is
required at that stage. This helps simplify case navigation and ensures that the
right information is always present against the case at the required stage in the
workflow.
Finally, an easy-to-use graphical workflow tool makes creating and maintaining even
complex workflows a simple task that requires no specialist IT skills.