Workflow, Alerts & Escalation
Aquarium Claimsbook's workflow feature is an essential tool in ensuring claims are
managed in an efficient, effective and timely manner. Claims that are not being
progressed as required by the business are automatically flagged as requiring attention
to the claims handler or their manager.
Many aspects of the workflow can be automated to help the user work more productively.
An innovative feature known as 'auto- adjudication' helps assess which path in the
workflow a claim should take and can trigger actions such as e-mail communications
without any user intervention.
It is also possible when creating a workflow step to define what information is
required at that stage. This helps simplify claim navigation and ensures that the
right information is always present against the claim at the required stage in the
workflow.
Finally, an easy-to-use graphical workflow tool makes creating and maintaining even
complex workflows a simple task that requires no specialist IT skills.