Mark Harrop Business Development Manager

Jan 18
2017

Rising global vet bills making pet parents sick as a dog

As vet bills continue to rise globally, Anglo-American pet insurance technology specialists Aquarium Software says 2017 is set to become the year of pet insurance in many new geographical territories, as pet parents look to source the best available care for their beloved friends. The Far East and the Middle East are thought b...

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Jan 05
2017

Pets need to avoid piling on the pounds

As a rise in arthritis in the pet population is blamed on a corresponding animal obesity crisis, pet insurance technology specialists Aquarium Software says that premiums will be widening in line with waistlines. Research shows that pet parents tend to see their pet as part of the family, but unfortunately this can see even t...

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Dec 28
2016

Consumers still in the dark about role of contact centres

Contact centres need to do more to improve the public’s view of them. Despite the industry’s ongoing efforts, a YouGov survey on behalf of Aquarium Software revealed the first thought of almost nine in ten Brits when answering the phone to a contact centre is the expectation they are going to be sold something. Aquarium says c...

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Dec 23
2016

Bring customer services functions back home, says British public

A new YouGov survey commissioned by contact centre technology expert Aquarium Software shows the overwhelming majority (78 per cent) of Brits prefer talking to contact centre staff based in the country they live in. Aquarium Software suggests bringing operations back to post-Brexit Britain will improve customer journey, and de...

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Dec 05
2016

Pet policy pricing praised, but still far from purr-fect

Pet insurance technology specialists Aquarium Software say the industry deserves more praise than it gets, following YouGov research that reveals almost half of pet owning Brits (47 per cent) think the cost of pet insurance is about right. However, the research also reveals a national split among pet owners on the cost of pet ...

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