Mark Harrop Business Development Manager

Mar 27
2017

Contact centres need a brand new approach when it comes to customer service

As luxury brands set the pace in the customer retention stakes in 2017 by focusing on combining traditional service values with the latest digital customer service techniques, Aquarium Software says software can help contact centres achieve a similar end goal. Working at the top end of the market with high value products, prem...

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Mar 23
2017

Digital savvy Brits more likely to disengage, unless engaging technology is used,

Recent American research reveals that UK consumers are among those most prone to switch brands due to poor digital customer engagement. Contact centre technology expert Aquarium Software concludes that customers now expect a more personal service than ever before, especially in the digital space. Far from this being at odds wi...

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Mar 20
2017

The two billion pound pet packs a knockout social and economic punch

In the wake of publication of a key report exploring the social and economic value of pets to society, pet insurance technology specialist Aquarium Software says this £2.45 billion potential market should give us all paws for thought. Aquarium believes this incredible headline figure should focus the minds of pet parents decid...

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Mar 13
2017

The gentle touch is the key to CRM success

Contact centre management software expert, Aquarium Software, says intelligent integration of Customer Relationship Management (CRM) into all communication streams is the key to making complaints a thing of the past, and improving the all important customer journey. This follows on from Aquarium YouGov research revealing the f...

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Mar 06
2017

New pet legislation is nothing to fear for the bona fidos

Pet insurance technologist Aquarium Software has welcomed tough new legislation aimed at cracking down on backstreet breeders; pointing out that big data can make it harder for dishonest breeders to ply their trade, while enhancing the ownership and the pet breeding experience for the bone fide and reducing premiums for all. ...

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