Aquarium Software secures International Quality Management Standard
Manchester and US based insurance and claims technology specialist, Aquarium Software has added another significant string to its business bow with the news that the company has now secured ISO 9001 Quality Management certification.
Aquarium started work on its ISO 9001 accession in November 2014, shortly after achieving ISO 27001, the globally recognised standard for Information Security management Systems (ISMS). Andrew Sherwin, Aquarium Software’s Operations Director says the newly acquired ISO 9001 perfectly complements its other ISO accreditation.
“We’re delighted to have secured this latest ISO standard,” said Andrew. “The reality is that every company should undergo ISO 9001 certification, and it’s not until you objectively access internal processes against a set standard do you really see how they’re working. This will allow us to highlight key areas and as a result tighten up our business processes even further.”
Andrew knows from experience that ISO is a constant development process with certification being the beginning of that journey rather than the end. Now that Aquarium is working to both standards the next stage is to incorporate the internal management forums into a single one.
“Our ISO certifications are all part of the longer term strategic plan,” said Andrew. “Aquarium is all about best practice to ensure maximum efficiency and effectiveness in all areas of the business from software development to service delivery.
The ISO Management Forum meet monthly to review process targets, report and escalate incidents and audit logs – all as part of a defined process of ongoing improvement. Each time the internal ISO Group meets, we find different areas to fine tune our processes, which ultimately results in improvements in our service delivery ratings.
Andrew smiles when considering what’s next on the Aquarium roadmap, “Perhaps ISO 22301, Business Continuity – watch this space!”