Mark Harrop Business Development Manager

Oct 02

New technology winner at Olympia’s Customer Contact Expo

Following the conclusion of the Customer Contact Expo (CCE) at London’s Olympia from 30 September to 1 October, Aquarium Software has declared the event a huge success having received resoundingly positive feedback on new customer contact centre solution – StepOne - from key audiences attending the prestigious event. The new technology was demonstrated to contact centres and Value Added Resellers (VARs), showing how they can stay ahead with the Aquarium platform’s revolutionary technology and business performance benefits.

Aquarium Managing Director, Ed Shropshire, says he was delighted with the response received and that first impressions from contact centres and VARs alike are extremely encouraging.

“Overall the CCE was an extremely fruitful and exciting event, with first market reaction to StepOne tremendously positive,” said Ed. “We knew that given the event’s reputation and history of networking opportunities that it was the perfect stage to show contact centres and VARs what they were missing, and ultimately looking for. That’s been the case and the feedback shows huge potential and promise for StepOne.”

Joining over 150 expert suppliers in the customer service and call centre industry, Aquarium’s formal reveal of StepOne proved a highlight at the CCE, with many impressed by the technology’s capabilities.
“One piece of feedback in particular we received from key audiences was the power and importance of StepOne’s script management capabilities and how existing data solutions can still be integrated to automate processes quickly,” explained Ed. “The potential StepOne offers businesses when it comes to saving time and money was hugely appealing, with others commenting on that the innate ability to introduce StepOne into even the busiest contact centre environment – seamlessly – is a massive plus.
“With every angle of the call centre industry covered at the CCE through its unrivalled networking opportunities and connections, StepOne was allowed to thrive on its official presentation. The response backed this up so we’re delighted at the clear potential StepOne has for contact centres,” concluded Ed.