Mark Harrop Business Development Manager

Sep 28
2015

VARs’ business set to flower with StepOne launch

A limited number of Value Added Resellers (VARs) in the contact centre technology space are set to see a new solution unveiled, offering them the latest platform with which to wow clients and ultimately add value to their own businesses. Aquarium Software’s revolutionary new contact centre platform, StepOne, is set to be form...

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Sep 21
2015

‘Petswap’ phenomenon presents potential pet insurance problems

Pet insurance software expert Aquarium Software says the process of insuring our four-legged friends could become further complicated in the future due to pets moving families too much. Statistics show that seventy per cent of pets change families more than once in their lifetime, something which could not only be debilitating...

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Sep 17
2015

Aquarium to exhibit new contact centre solution

Aquarium Software has announced its new customer contact centre solution, StepOne is to be formally unveiled at the Customer Contact Expo (CCE) at London’s Olympia, from 30 September – 1 October. StepOne will demonstrate to businesses how they can stay ahead, with the platform’s revolutionary technology and business performanc...

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Sep 11
2015

Dog depression claims surge stresses importance of smart data

A surge in claims for psychological issues for pets has highlighted the importance of up-to-date technology for pet insurers, says Aquarium. The Co-operative Insurance has reported that over the past three years they have seen a six-fold rise in the number of owners claiming for such conditions as depression, anxiety and poor ...

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Sep 02
2015

Self-service claims handling has potential, but beware pale imitations

I was very interested to read recent comments from Axa’s Property and Lifestyle Claims Director, Martin Ashfield. Should Martin’s prediction that there will be more self-service claims in the future come true, we could see an exponential increase in the number of customers engaging with their insurer in this way. That is only...

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