Mark Harrop Business Development Manager

Sep 17

Aquarium to exhibit new contact centre solution

Aquarium Software has announced its new customer contact centre solution, StepOne is to be formally unveiled at the Customer Contact Expo (CCE) at London’s Olympia, from 30 September – 1 October. StepOne will demonstrate to businesses how they can stay ahead, with the platform’s revolutionary technology and business performance benefits.

Aquarium Director, Ed Shropshire, believes the CCE provides the perfect stage for StepOne to show all those involved in working within and supplying solutions to contact centres what they’ve been missing.

“The CCE is a prestigious event which we’re excited to be attending,” said Ed. “There are perfect networking opportunities which we can benefit from, thanks to the expert, specialist environment the CCE provides. The way businesses perform in this highly competitive and regulated environment hinges often on the latest trends being discussed at events like this, so it’s vital you attend and take stock of new industry developments. We believe StepOne is one such technology development that those responsible for driving change within contact centres will understand the value of, as soon as they see it.  The target audience for StepOne is not only the manager or director within the contact centre but also those companies already supplying technology into the sector, perhaps in the form of a dialler or CRM.”

Aquarium’s latest technology allows businesses to build, manage and maintain campaign scripts whilst integrating existing data solutions to automate processes quickly, saving all contact centres massive amounts of time and money.

“The award winning and industry proven Aquarium platform works as StepOne’s backbone,” explains Ed. “The unique benefit of StepOne is its ability to be introduced into busy contact centre environments with the minimum of business interruption. This allows campaigns to be integrated with existing systems in no time at all.”

The CCE is host to over 150 suppliers, all with experience in the call centre and customer service industry, making StepOne’s presence a highlight to look out for. The CCE ensures to keep every angle of the call centre industry covered through its unrivalled networking opportunities, workshops and connections.