Mark Harrop Business Development Manager

Dec 28
2016

Consumers still in the dark about role of contact centres

Contact centres need to do more to improve the public’s view of them. Despite the industry’s ongoing efforts, a YouGov survey on behalf of Aquarium Software revealed the first thought of almost nine in ten Brits when answering the phone to a contact centre is the expectation they are going to be sold something. Aquarium says c...

Read More
Dec 23
2016

Bring customer services functions back home, says British public

A new YouGov survey commissioned by contact centre technology expert Aquarium Software shows the overwhelming majority (78 per cent) of Brits prefer talking to contact centre staff based in the country they live in. Aquarium Software suggests bringing operations back to post-Brexit Britain will improve customer journey, and de...

Read More
Dec 05
2016

Pet policy pricing praised, but still far from purr-fect

Pet insurance technology specialists Aquarium Software say the industry deserves more praise than it gets, following YouGov research that reveals almost half of pet owning Brits (47 per cent) think the cost of pet insurance is about right. However, the research also reveals a national split among pet owners on the cost of pet ...

Read More