Mark Harrop Business Development Manager

Feb 29
2016

Contact centres beware: the future is zero contact

Aquarium Software, the contact centre technology platform integrator, predicts that to future generations, the contact centre will be an alien and antiquated concept. Shifting paradigms will lead to call centres as we know them today becoming a thing of the past with organisations gradually delegating the customer journey to t...

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Feb 16
2016

Fetch! As national pet month looms, it’s time for pet software to get better integrated

In the lead up to UK National Pet Month (1 April - 2 May 2016) pet industry systems integrator, Aquarium Software, is calling for a more unified approach to the technology driving all aspects of pet welfare.  It is anticipated of those with an interests in pet culture and care, few will object to this approach. Integrating an...

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Feb 08
2016

Contact centres who don’t get social will lose the generation game

A large proportion of contact centres are risking being left behind by competitors more in touch with today’s communications channels, warns technology integrator, Aquarium Software. Worryingly, less than 40% of contact centres are taking advantage of social media as a means of contact with their customers, ignoring deep gen...

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Feb 01
2016

Compulsory pet microchipping needs unified technology platform

With compulsory microchipping for all dogs in England set to come into effect from 6 April 2016, pet insurance software expert Aquarium says a unified pet register is an important pillar in the battle against pet insurance fraud. The new microchipping law will help reunite lost pets to their owners but is a missed opportunity ...

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