Contact centres beware: the future is zero contact

Contact centres beware: the future is zero contact

Feb 29, 2016

Aquarium Software, the contact centre technology platform integrator, predicts that to future generations, the contact centre will be an alien and antiquated concept. Shifting paradigms will lead to call centres as we know them today becoming a thing of the past with organisations gradually delegating the customer journey to t...

Contact centres who don’t get social will lose the generation game

Contact centres who don’t get social will lose the generation game

Feb 08, 2016

A large proportion of contact centres are risking being left behind by competitors more in touch with today’s communications channels, warns technology integrator, Aquarium Software. Worryingly, less than 40% of contact centres are taking advantage of social media as a means of contact with their customers, ignoring deep gen...

Compulsory pet microchipping needs unified technology platform

Compulsory pet microchipping needs unified technology platform

Feb 01, 2016

With compulsory microchipping for all dogs in England set to come into effect from 6 April 2016, pet insurance software expert Aquarium says a unified pet register is an important pillar in the battle against pet insurance fraud. The new microchipping law will help reunite lost pets to their owners but is a missed opportunity ...