Mark Harrop Business Development Manager

Sep 26

Aquarium Engaging at Customer Contact EXPO Olympia

Aquarium Software ( will be demonstrating why its software solutions are a match made in heaven for Contact Centres by showcasing Aquarium Engage on stand C315 at the Customer Contact EXPO (CCE), from 28-29 September at Olympia, London.

Following the successful attendance at last year’s EXPO, Aquarium sees this year’s event as the perfect arena to demonstrate to businesses and Value Added Resellers (VARs) how the system can help them stay ahead, thanks to the platform’s revolutionary technology and business performance benefits.

“CCE 2015 was a significant milestone on Aquarium’s journey to be a key player in the contact centre sector and with Aquarium Engage we have the software to get people talking,” said Aquarium Software’s Managing Director, Ed Shropshire. “The technology development that has gone into Engage will appeal to contact centre operational and IT managers, directors and stakeholders, particularly with those responsible for driving change and improving customer communication and journey management.”

Aquarium’s latest technology allows contact centres to configure, manage and maintain customer facing scripts whilst integrating existing data solutions to automate business processes quickly, saving all contact centres massive amounts of time and money. To explain the system in detail, Aquarium’s senior team comprising Ed Shropshire, Andrew Sherwin and Mark Harrop will all be in attendance.

“The industry proven Aquarium platform is at the heart of Engage,” said Ed. “The unique benefit of Engage is its ability to be introduced into busy contact centre environments with the minimum of business interruption. This allows campaigns to be integrated with existing systems in no time at all,” he added.

The CCE is host to over 150 suppliers, all with experience in the call centre and customer service industry, making Aquarium Engage a highlight to look out for. The CCE ensures to keep every angle of the call centre industry covered through its unrivalled networking opportunities, workshops and connections.